Hi Krystal — thanks for visiting the site, and taking the time to read my review and watch the videos. Thus, to list it out: Allison was very helpful and courteous and was able to change my mood. I also included to them pictures of the moldy carrot cake, along with the packaging that states the date is still okay. Well written and inspiring!
They try and snag you in and force you to keep buying, even if you don't like the product and even if you are allergic to it! I have told a lot of people about this horrifying experience and they are all appalled and said there are much better programs out there! We are sorry to hear that you are unable to eat our food and we apologize for the poor service you've received. We will be looking into this and reaching out soon.
I have spoken with Chanta in her role as counselor. I was impressed with the interest and patience she posses. I am now able to form a more comprehensive plan moving forward with my required personal participation with the Nutrisystem to reach my weight loss goal. I am enthusiastically encouraged with my decision to take on this venture for my future. We are so happy to hear that Chanta was able to help you gain a better understanding of the program!
For more information about reviews on ConsumerAffairs. My NuMi bottle issue was already taken care of. He therefore missed the window to order the bottle in time for the 2nd month shipment. We would like to have it delivered with the order that is coming up for the 3rd month - we get auto delivery, so it is already set up. We are happy to hear that your water bottle issue has been handled but are sad to hear that your husband is still having issues.
We will be assigning this to a member of the Consumer Experience Team who will be reaching out soon. I am very disappointed with the food. Most of it tastes the same to me and actually upsets my stomach. I did not realize I only had two weeks to cancel and much of that was mostly drinks. Then you keep trying different food thinking something will be edible. I know there is plenty of fine print in contracts that should be read. I do not recall being verbally told about these conditions.
This was a lesson that left a very bad taste in my mouth. We are sorry that the foods upset your stomach and that you were unaware of the auto-delivery nature of the program. Not clear when I ordered that it would be on automatic order. Food is not good, not good instructions, dinners were bland. Too many entrees with spicy tomato sauce and cheese, dinners are bland. Shakes made me sick. Emails were only to sell more. Thank you for writing this review. We are sad to hear the foods were not to your liking and that the deliveries would be automatic.
We will be looking into your account and reaching out soon. This is a follow-up to the review I posted on September 5. Soon after I posted my first review, a rep from Nutrisystem contacted me via email. The email was courteous, professional, and apologetic for the experience I had. The rep went on to offer replacement of the damaged food items I had received and encouraged me to give their company another try. In light of this swift response and their sincere desire to ensure that I was happy with their product and service, I am revising my review.
I accepted a ready-made menu that containing some items that I did not enjoy. In the future, I will make a point to select food items that I now know to be more to my liking than others. I am very pleased and heartened by Nutrisystem's timely reply and concern for my purchase.
They deserve a second chance. I ordered my month's supply of diet food from Nutrisystem with high hopes. When the food shipment arrived, most of the frozen breakfast items were broken into small bits; when I opened the packages, the bits fell out.
Then I tried the frozen lunches. Since I take these to work, the only heating option is microwave. Anything with bread or chicken comes out chewy, gooey, and icy cold in the center. It actually made me gag and lose my appetite, which wasn't the diet plan I expected. I am very careful when reading agreements, and for this item to be overlooked was no easy feat.
Fineprint at the end will do that to you. To add insult to injury, the obnoxious customer service person on the phone refused to accept my cancellation until she badgered me with questions and hard sell tactics in a desperate attempt to keep me buying their awful food. Overall, this was a horrible experience. I will never use or recommend Nutrisystem again.
We are so sorry to hear about your poor experience with the delivery of your foods, the food itself, and the representative you dealt with. We will be taking a peek at your account and reaching out soon. Was not satisfied with the taste of most of the foods, had to throw it away and buy something else, and most of the desserts had an ok flavor, And a lot of meals with cheese.
I was not happy with that. My first order included items I didn't order and one that I'm allergic to its ingredients. I was told by one person the items were probably substitutions and when ready they would be replaced. When I called the customer service lady was very rude, basically stated I was lying and wouldn't allow me to speak to a supervisor.
I'm very disappointed with the service I receive so I will take my business to a place that has better customer service. Went thru a few months of products. Following it closely and exercised Sent email to customer support and I was told to think of it as not wasted but I received nutritional food with fiber Now I know why it only got one star.
Weight loss system worksstale product and no one to answer to except counselors with no control. I emailed three correspondences to FIVE different departments only to receive a notice that they don't reply to emails because they were too busy. I also included to them pictures of the moldy carrot cake, along with the packaging that states the date is still okay. The oatmeal is so stale it sticks to the side of the package and had to pour hot water in the bag to get the product out. Chocolate covered pretzels are stale.
We did call and the rep was very nice and stated that she couldn't do anything except replace our stale food. How many packages were bad? I honestly didn't count how many items I threw awayat their prices ANY wasted product is too many! Doesn't anyone there want to see a photo of the stale food?
Does anyone there care? VERY poor about keeping the customer happy, however, are not timid about selling you the program.
Shame on you, Nutrisystem. We are sorry to hear about the spoiled and stale items you received. We will be reviewing your account and reaching out soon. I am not sure why in today's time of electronics that it takes so long to get the information. We are sorry to hear that it took you so long to receive the information you needed for the program.
We will be reaching out shortly. Pleased with the conversation with my counselor. I feel I have a better handle on what I should be doing. I am looking forward to losing the weight I have set my goal for. Thank you very much for your help. We are happy to hear that you feel like you understand the program better after speaking with one of our counselors.
Please let us know if there is anything else we can do to help! I wrote in with a few complaints about some of the food I received; some broken food, bags not sealed and crushed muffins. Allison was very helpful and courteous and was able to change my mood. Thank you Allison for being pleasant and helpful. Thank you for the kind words! We will be sure to pass this compliment onto Allison.
Keep up the excellent work on the program, Chris! I didn't know this when I originally call to cancel my account. Not that I like it, I understand that it was to be paid now. I was on hold for several minutes and when he finally came back he proceeded to tell me that his supervisor was at lunch and would called me back when she returned, "Oh and by the way here's your confirmation for your cancellation". At that time I received an email from my PayPal account, advising me that I just made a payment to Nutrisystem.
The man had the nerve to charge my account while he had me on hold. I have called every day, each rep has told me what he did was ok. This is so sad, that he could do this behind my back and it be ok. My call is being reviewed now sure it is but, we all know how this is going to end. I will continue to call each day until I get a callback. He knew what he was doing was wrong, why else would he have to sneak and charge me. I want an apology and someone to tell me what he did was wrong!
If I were Marie Osmond, I wouldn't want to be known as a spokesperson for a company that has such bad reviews. BBB alone has 99 bad reviews and I am getting ready to add another. I guess that wasn't necessary to be said. We are sad to hear about the way you were treated when calling.
This is NOT okay. After the 3rd call to NutriSystem about a late order, Beth finally came online and made a return customer — yet again — out of me. We are so happy to hear that Beth was able to straighten things out for you. We wish you continued success on and off the program. But, that all changed once I hit my mids. As my friends began settling down and starting families, I continued the partying and overindulgence of my college days, and as my metabolism slowed I really began to pack on the pounds.
The big wake-up call came when I finally decided to visit my primary care doctor. The results of the visit came as a shock, to say the least. It was the middle of winter, and I was laying on the couch late one night when a Nutrisystem commercial came on TV. Dan Marino , the legendary Miami Dolphins Quarterback, was talking about how he had lost more than 20 pounds on Nutrisystem, and for some reason, his words stuck with me see the commercial below.
Marino was one of the biggest names in the NFL as a kid, and here he was on TV talking about a diet plan that had worked for him, and he actually seemed genuine and believable. Whatever the reason, I was convinced it was what I needed. During my research, I found a lot of positive reviews about Nutrisystem, and I knew it was time to give it a try! My family and I.
I was able to lose 30 pounds with Nutrisystem, and have been able to keep it off by making simple lifestyle changes. It was affordable, convenient, tons of people reported great results online, and they guaranteed the weight loss.
After doing a little research, I decided it was right for me and decided to sign up. I was probably around pounds when I finally decided to jump on the bandwagon, and my weight was going nowhere but up at that point. Nowadays, I try to stay as close to as possible, and I am usually able to maintain that goal, give or take a pound or two. That being said, I still utilize diets like Nutrisystem from time-to-time, when I feel like I need a re-charge, or to quickly burn off some extra weight.
After reaching my goal, I transitioned to a plan that includes their Turbo Shakes, healthy foods that I prepare on my own, and a regular exercise routine. While their Basic plan worked for me for me, they have several options to choose from. The big takeaway here: Pick a plan that fits your budget and dietary needs they have specialty plans for vegetarians and diabetics , and know that ALL of their plans are going to help you lose weight when used correctly.
There is a ton of variety, the meals are quick and easy to make, and they even have frozen options that take the quality up another notch. You can view their full menu at the official Nutrisystem website. Ultimately, I wanted to make a goal of losing about 10 pounds per month.
For me, this was very doable following their diet plan. The results are going to be different for everyone, but if you have 20, 30 lbs, or more to lose, then I would expect to be on the diet for at least two months. In my case, once I reached my weight loss goal, I had established a routine for how much I needed to eat each day, so I was comfortable developing a plan of my own. As someone who has lost more than 30 pounds using the Nutrisystem program, I can tell you that it absolutely works.
I highly recommend it to anyone who has 10 or pounds to lose. Nutrisystem Turbo 13 is one of the most effective ways to lose weight, and is a great fit for anyone who wants an easy plan to follow. I've used their plan now several times over the years, and it's one of our highest rated weight loss products here on the site. I really liked your story. I am in day 2 of my Turbo Program. My history with NS is in I had my 3rd child, 12 months and one day after my 2nd. My weight on delivery date was My normal weight was I went down to Lowest in my life, and I felt good.
I did feel healthier at which I managed to maintain for 20 something years. In 3 years I graduated a size I weighed when I graduated. I still weigh 10 years later and feel awful. I too started to eat out and drink wine. I only hope I have the will power to succeed this time. I feel I have to become a hermit and say no to going out with my friends, neighbors and family. But now I am older and I dread the fact it may take me years to lose all this fat.
But I have only myself to blame. Reading your story has given me some inspiration. I am going to make 10 weight loss increments only as to not get discouraged. Thank you for sharing your story. Hi Cheryl- Thanks for reading, and sharing…What an inspiring story!
I still have a drink occasionally, but try to keep it limited to social gatherings and not an everyday thing. In any case, best of luck with your weight loss journey! Norman, you seem to know the NS diet very well. I have been on this diet around 7 years ago and I see a few new changes this time. My order has arrived and I unpacked my Turbo Box yet did not keep that food separate, and now i am really unsure of what was in it for my first week….
Best of luck with the program. Hope that helps -NS. You want to be at your goal weight then, not wishing you did something about it yrs ago. No, you cannot pound them back, but I am not sure why you would want to anyway. Co-workers always ask me to go out for a drink and they order whatever and I order a diet coke. You could blame it on medication if you want.
When I go out to eat or go to cookouts, etc. I order a meat and a vegetable with a diet soda. No potato or anything. At a cookout it would be a burger or chicken with no bread, and a tossed salad or veggie.
You CAN do it. You just have to order carefully. I wish you luck. You can do, I know you can. It is so nice to read a positive article about Nutrisystem. You are so right about your body becoming used to the smaller portions. Like anything, your body goes through an adjustment period, but after a few days, it is quite easy.
With frequent snacks between meals, as well as plenty of fluids, you are eating pretty much whenever you feel hungry. Hi, thanks for the great review! Thanks for the nice comment: Excited to hear how Nutrisystem goes for you — let us know!
Hi Ellen — You definitely need to talk with your doctor before trying Nutrisystem or any weight loss plan with your health issues, but they do offer a plan for people with diabetes. I would recommend checking out their site to learn more about the different plans they offer. They also offer snacks and shakes as options over the course of the day, so that helps with the extra cravings too.
Hope that helps, and best of luck with your weight loss journey! Someone in my Myspace group shared this website with us so I came to give it a look. Exceptional blog and brilliant design and style. Thanks for the kind words and for visiting the site — let me know your Twitter handle so I can return the favor!
Those first 2 weeks i dropped 13 lbs, but that third week i lost maybe 1 lb. I was only eating the provided meals the first two weeks usually around only calories per day obviously that was unhealthy, so i added in a few snacks to put me right around calories per day. But unfortunately that has resulted in minimal weight loss.
Did you have plateaus like this? And how did you over come these stalls? I did just purchase an elliptical and also a stationary bike, but only on day 2 with those. Your review was wonderful and very well written, so thank you! Hi Julie- Thank you so much for sharing your story, and way to go for making it through your first month! I think the calorie restriction is the hardest part about Nutrisystem, and why now I typically only do the diet for a month or two and then really focus on just eating right and getting enough exercise after that.
For me, the approach after Nutrisystem has been intermittent fasting IF. That said, I have had a lot of success with it, and find that I can maintain a healthy weight for long stretches of time when using it. I started with the turbo charge and continued now for almost 3 weeks. I have only lost 3 lbs. When I emailed a counselor they said that was normal and I was doing well. Big hope very disappointed. In any case, hope the rest of your month goes well, and best of luck moving forward.
I just started Nutrisystem. I always lost weight on the low carb diet when I was younger. But the fat intake was not good.
Just to avoid all the carbs… Did you or anyone else have a issue with how many carbs are in each meal? Is this ok lol… Please someone assure me all the carbs are ok! Thanks for visting, and best of luck with your first month! Thanks for the excellent review and videos. Excited to see what kind of progress I can make. Hi Krystal — thanks for visiting the site, and taking the time to read my review and watch the videos. Always happy to hear that it helped! Thanks for the great info and for sharing your story!
Thanks for the kind words, June! Congrats on taking the first step and best of luck with Nutrisystem — hope it goes well! I mastered more new things on this fat reduction issue. An enormous reduction in junk food, sugary foods, fried foods, sugary foods, beef, and white flour products may perhaps be necessary.
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